Our Shipping & Returns Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. We reserve the right to change this Shipping & Returns Policy at any time. It is important that you check your order or items upon receipt. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Shipping & Returns Policy does not affect your statutory rights.
SHIPPING
We ship our products worldwide.
After receiving your order, items will be shipped within 7-14 business days. Orders will be shipped to the address you submit when placing your order.
NO REFUND FOR ITEMS ON SALE
All sales items or discounted items are final unless an item is proven to be damaged or faulty.
NO REFUND OR EXCHANGES FOR CHANGE OF MIND
Your image will be custom printed and as a result, we do not accept returns or exchanges for change of mind purchases. Please choose carefully before placing your order.
DAMAGED PRODUCTS
We take care to pack your products carefully so that they won’t get damaged in transit. If, for whatever reason, they arrive damaged, we ask that you let us know within 5 days of receiving them in the mail.
We will arrange for the damaged product to be returned to us and you can let us know whether you would like us to either:
- send a replacement to you; or
- provide you with a refund.
HOW TO RETURN PRODUCTS
To return an incorrect, faulty or damaged product, please follow the simple steps below:
- Contact us via janelle@distantfrancophile.com to let us know the issue and that you would like to arrange a product return. We will advise the best address for you to send the products to.
- Pack and seal the item/s in their original shipping package and post back to us. When returning the order, please ensure it is repackaged suitably to prevent further damage.
- We will notify you via email once your return has been received. If the return is approved, we will organise a refund or replacement depending on the option you have selected. Please allow for up to 14 days to process a refund. Note that replacement delivery timeframes are subject to stock availability.
We recommend that you return the product via Registered post. Distant Francophile will not be responsible for parcels lost or damaged in transit if you choose not to return by Registered post.
WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We are more than happy to refund postage costs to return an item where the return is required due to our error, for example:
- If the item is damaged or faulty; or
- If we sent you the wrong item